Terms of Service

1. Introduction

Welcome to Dermalé ("Dermalé", "we", "our", or "us"). Dermalé is a digital skincare marketplace that enables users to discover and purchase skincare products from independent retailers, book appointments with skincare clinics, schedule consultations with skincare professionals, and access skincare-related content and resources.

These Terms of Service ("Terms") govern your use of the Dermalé website, mobile application, and all related services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Eligibility

To use Dermalé, you must:

• Be at least 18 years old or have the consent of a parent or legal guardian.
• Provide accurate, current, and complete information when creating an account.
• Keep your account information updated.

You are responsible for all activity that occurs under your account.

3. Our Services

Dermalé provides a platform that allows users to:

• Purchase skincare products from verified retailers.
• Book appointments with skincare clinics.
• Schedule consultations with licensed skincare professionals.
• Receive skincare education, recommendations, and related content.

Dermalé facilitates these services but is not the manufacturer of the products sold on the Platform or the direct provider of medical or aesthetic services unless expressly stated.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your account with another person or use another user's account.

Dermalé reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unlawful activities.

5. Orders, Payments and Fulfilment

When you purchase products through Dermalé, you are placing an order through our marketplace.

Retailers are responsible for:

• Providing genuine and authentic products.
• Maintaining accurate inventory.
• Providing accurate product descriptions and pricing.

Dermalé is responsible for:

• Processing payments.
• Coordinating order fulfilment.
• Managing shipping through our delivery partners.
• Handling customer support for orders.
• Managing returns and refunds in accordance with our Returns and Refund Policy.

Orders are subject to product availability. Dermalé reserves the right to refuse or cancel orders due to pricing errors, suspected fraud, unavailable inventory, or other legitimate reasons.

6. Shipping

Delivery timelines provided on the Platform are estimates and may vary depending on location, courier services, weather conditions, public holidays, or other unforeseen circumstances. Dermalé will make reasonable efforts to ensure timely delivery but cannot guarantee delivery dates.

7. Returns and Refunds

Returns and refunds are governed by Dermalé's Returns and Refund Policy. Products eligible for return must meet the conditions outlined in that policy. Refunds will be processed using the original payment method unless otherwise agreed.

8. Clinic Appointments and Professional Consultations

Dermalé allows users to book appointments with independent clinics and consultations with skincare professionals. Clinics and professionals are solely responsible for:

• The services they provide.
• Their qualifications and professional conduct.
• Treatment recommendations.
• Appointment availability.

Dermalé is not responsible for treatment outcomes, diagnoses, prescriptions, or medical advice provided by third-party professionals.

9. Medical Disclaimer

The information available on Dermalé is intended for educational and informational purposes only. It should not be considered medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding medical conditions or treatment decisions.

10. User Conduct

You agree not to:

• Provide false information.
• Use the Platform for unlawful purposes.
• Attempt unauthorized access to the Platform.
• Upload harmful software or malicious code.
• Harass, threaten, or abuse retailers, clinics, professionals, or other users.
• Post misleading or fraudulent reviews.

Dermalé reserves the right to remove content and suspend accounts that violate these Terms.

11. Reviews and User Content

Users may submit reviews, ratings, comments, and other content. By submitting content, you grant Dermalé a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content in connection with operating and promoting the Platform.

Dermalé reserves the right to remove content that is false, misleading, offensive, defamatory, or otherwise violates these Terms.

12. Intellectual Property

All content on the Platform, including text, graphics, logos, software, trademarks, photographs, videos, and designs, is owned by or licensed to Dermalé and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit any content without prior written permission.

13. Limitation of Liability

To the fullest extent permitted by law, Dermalé shall not be liable for:

• Allergic reactions or adverse effects resulting from product use.
• Product misuse.
• Treatment outcomes.
• Appointment cancellations by clinics or professionals.
• Delayed deliveries caused by third-party courier services.
• Indirect, incidental, consequential, or special damages arising from your use of the Platform.

14. Indemnification

You agree to indemnify and hold harmless Dermalé, its directors, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from your use of the Platform or your violation of these Terms.

15. Suspension and Termination

Dermalé may suspend or terminate your account at any time if you violate these Terms or engage in conduct that may harm Dermalé, its users, retailers, clinics, or partners.

16. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on the Platform with a revised Effective Date. Your continued use of Dermalé after changes become effective constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria unless otherwise required by applicable law.

18. Contact Us

If you have questions regarding these Terms, please contact us:
Dermalé
Email: info@askdermale.com
Website: www.askdermale.com