Returns & Refund Policy

At Dermalé, we are committed to providing a seamless shopping experience. If you are dissatisfied with your purchase or encounter an issue with your order, this Returns & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested. By placing an order through Dermalé, you agree to this Policy.

1. Eligibility for Returns

You may be eligible to return a product if:

• You received the wrong product.
• Your product arrived damaged or defective.
• Your order was incomplete.
• The product delivered has expired or is unfit for use upon delivery.
• The product received is materially different from what you ordered.

To qualify for a return, you must notify Dermalé within 48 hours of receiving your order. Requests submitted after this period may not be eligible for a return or refund.

2. Conditions for Returns

To be eligible for a return:

• The product must be in its original packaging.
• The product must be unused unless the return is due to damage or a manufacturing defect.
• Any tamper-evident seals must remain intact where applicable.
• Proof of purchase or your order number must be provided.

Dermalé reserves the right to decline returns that do not meet these requirements.

3. Non-Returnable Products

For health, hygiene, and safety reasons, the following items cannot be returned except where they are damaged, defective, or incorrectly supplied:

• Opened skincare products.
• Used skincare products.
• Products with broken safety seals.
• Products damaged due to misuse, improper storage, or negligence.
• Clearance or final sale items unless defective.

4. How to Request a Return

To request a return, contact Dermalé Customer Support at info@askdermale.com. Please include:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product and the problem.
• Any additional information requested by our support team.

Dermalé may require the product to be returned before a refund or replacement is approved.

5. Inspection of Returned Products

All returned products are subject to inspection. If, after inspection, the product does not meet the conditions outlined in this Policy, Dermalé may refuse the return, replacement, or refund.

6. Refunds

If your refund request is approved:

• Refunds will be issued to the original payment method whenever possible.
• Processing times depend on your payment provider or financial institution.
• Shipping fees are non-refundable unless the return results from an error by Dermalé.

7. Replacements

Where appropriate, Dermalé may provide a replacement instead of a refund. Replacement products are subject to availability. If the original product is unavailable, Dermalé may offer a comparable replacement, or a full refund.

8. Order Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been shipped, it cannot be cancelled and will instead be subject to this Returns & Refund Policy.

9. Failed Deliveries

If delivery cannot be completed because:

• An incorrect delivery address was provided,
• The recipient is unavailable after reasonable delivery attempts,
• The customer cannot be contacted, or
• The order is refused without a valid reason,

additional delivery charges may apply before another delivery attempt is made.

10. Products That Do Not Qualify for Refunds

Refunds or replacements will not be granted because:

• A customer changes their mind after delivery.
• A product does not produce the desired skincare results.
• A customer ordered the wrong product.
• A customer experiences an expected adjustment period unless the product is defective.
• A customer has an allergic reaction to a product that was correctly supplied.

Customers are encouraged to review ingredient lists before purchasing and consult a healthcare professional if they have known sensitivities.

11. Dermalé's Rights

Dermalé reserves the right to:

• Refuse fraudulent or abusive return requests.
• Request additional information before approving a claim.
• Limit or suspend return privileges where misuse of this Policy is suspected.

12. Changes to This Policy

Dermalé may update this Returns & Refund Policy from time to time. Any updates will be published on our website and mobile application with a revised Effective Date. Continued use of the Platform after any changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:
Dermalé
Email: info@askdermale.com
Website: www.askdermale.com