Shipping & Delivery Policy

Dermalé is committed to ensuring that your orders are delivered safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through the Dermalé platform. By placing an order with Dermalé, you agree to the terms of this Policy.

1. Order Processing

Orders are processed after payment has been successfully confirmed. Orders are typically processed during our normal business hours. Orders placed on weekends or public holidays may be processed on the next business day. Processing times may vary depending on product availability and order volume.

2. Shipping Locations

Dermalé currently delivers to locations within our designated service areas. Delivery availability may vary depending on your location. We reserve the right to modify or expand our delivery coverage at any time.

3. Delivery Timeframes

Estimated delivery times are provided at checkout for your convenience. Delivery times are estimates only and may be affected by:

• Weather conditions
• Public holidays
• High order volumes
• Courier delays
• Traffic conditions
• Events beyond our reasonable control

While we make every effort to deliver orders on time, Dermalé cannot guarantee delivery within the estimated timeframe.

4. Shipping Fees

Shipping fees are calculated based on factors such as:

• Delivery location
• Order size or weight
• Applicable promotional offers

The total shipping fee, where applicable, will be displayed before you complete your purchase.

5. Delivery

Customers are responsible for providing accurate delivery information. A recipient must be available to receive the order at the delivery address. If delivery cannot be completed due to incorrect information or the recipient's unavailability, additional delivery charges may apply for subsequent delivery attempts.

6. Order Tracking

Where available, customers will receive updates regarding the status of their order through the Dermalé platform or via email, SMS, or other communication channels.

7. Delayed Deliveries

Although Dermalé works with trusted delivery partners, delays may occasionally occur. Dermalé is not responsible for delays resulting from:

• Severe weather conditions
• Natural disasters
• Civil unrest
• Government restrictions
• Courier disruptions
• Other events beyond our reasonable control

We will make reasonable efforts to keep customers informed of significant delivery delays.

8. Failed Deliveries

A delivery may be considered unsuccessful if:

• The delivery address is incorrect or incomplete.
• The recipient cannot be reached.
• The recipient is unavailable after reasonable delivery attempts.
• The order is refused without a valid reason.

Where applicable, additional delivery charges may be required before another delivery attempt is made.

9. Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong item, please contact Dermalé within 48 hours of delivery. To help us investigate, you may be asked to provide:

• Your order number.
• Photographs or videos of the package and products received.
• A description of the issue.

Claims submitted after 48 hours may not be eligible for review.

10. Risk of Loss

Risk of loss and ownership of products passes to the customer upon successful delivery to the address provided during checkout.

11. Changes to This Policy

Dermalé may update this Shipping & Delivery Policy from time to time. The latest version will always be available on our website and mobile application. Continued use of the Platform after any changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have any questions regarding this Shipping & Delivery Policy, please contact us:
Dermalé
Email: info@askdermale.com
Website: www.askdermale.com