Privacy Policy

1. Introduction

Dermalé ("Dermalé", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Dermalé website, mobile application, and related services (collectively, the "Platform").

By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We may collect the following information when you use Dermalé.

Personal Information

This includes:

• Full name
• Email address
• Phone number
• Delivery address
• Billing address
• Date of birth (where applicable)
• Profile photo (optional)

Account Information

When you create an account, we may collect:

• Username
• Password (encrypted)
• Communication preferences

Order Information

When you make a purchase, we collect information such as:

• Products purchased
• Order history
• Delivery instructions
• Payment confirmation
• Transaction history

Appointment and Consultation Information

When booking a clinic appointment or consultation, we may collect:

• Preferred appointment date and time
• Clinic or professional selected
• Skin concerns
• Skin type
• Consultation notes shared by you

Dermalé only collects information necessary to facilitate your booking and improve your experience.

Device Information

We automatically collect certain technical information, including:

• IP address
• Device type
• Browser type
• Operating system
• App version
• Device identifiers

Usage Information

We may collect information about how you use the Platform, including:

• Pages visited
• Products viewed
• Search history
• Time spent on the Platform
• Clicks and interactions

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process payments
• Deliver your orders
• Coordinate deliveries
• Schedule consultations
• Schedule clinic appointments
• Provide customer support
• Improve our Platform and services
• Personalize product recommendations
• Send important account notifications
• Detect fraud and maintain Platform security
• Comply with legal obligations

4. Sharing Your Information

We only share your information where necessary to provide our services. Your information may be shared with:

• Retailers fulfilling your order
• Delivery partners responsible for shipping
• Clinics you book appointments with
• Professionals providing consultations
• Payment service providers
• Technology providers supporting our Platform
• Government authorities where required by law

Dermalé does not sell your personal information to third parties.

5. Payment Information

Payments are processed through secure third-party payment providers. Dermalé does not store your complete debit or credit card information.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Analyze user behavior
• Enhance your browsing experience

You may disable cookies through your browser settings, although some features of the Platform may not function properly.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online platform or electronic storage system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Process transactions
• Resolve disputes
• Meet legal and regulatory obligations
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Request a copy of your information
• Object to certain processing activities

Requests may be submitted through our customer support team.

10. Children's Privacy

Dermalé is not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.

11. Third-Party Links

The Platform may contain links to third-party websites or services. Dermalé is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated Effective Date. Your continued use of Dermalé after changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Dermalé
Email: info@askdermale.com
Website: www.askdermale.com